GOODLIFE MEDICAL TECHNOLOGY
Privacy Policy
Last Updated: March 2026
www.goodlifemedicaltechnology.co.za
At Goodlife Medical Technology, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.
This policy is compliant with the Protection of Personal Information Act (POPIA), Act 4 of 2013 of the Republic of South Africa.
1. Who We Are
Goodlife Medical Technology is a South African medical equipment supplier operating in accordance with applicable South African law.
Responsible Party (as defined under POPIA):
Goodlife Medical Technology
13 Ditshomo Street, Lotus Gardens, Pretoria, 0025
Email: sales@goodlifemed.co.za
Phone: +27 61 589 2859
Website: www.goodlifemedicaltechnology.co.za
2. Information We Collect
We may collect the following types of personal information when you interact with us:
2.1 Information You Provide Directly
- Full name
- Email address
- Phone number
- Company or institution name
- Physical or postal address
- Product enquiries and quote request details
- Messages or correspondence sent to us via our website, email, or WhatsApp
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website or source
- Device type and operating system
This information is collected through cookies and similar tracking technologies to help us improve the performance and user experience of our website.
3. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries, quote requests, or messages
- To process and fulfil orders and deliver products
- To send you quotations, invoices, and order confirmations
- To communicate with you about your orders, products, or services
- To improve our website, products, and services
- To comply with legal and regulatory obligations
- To send you relevant product updates or promotional communications (only where you have consented to receive these)
We will not use your personal information for any purpose other than those listed above without your prior consent, unless required by law.
4. Legal Basis for Processing
Under POPIA, we process your personal information on the following lawful grounds:
- Contractual necessity — to process your orders and deliver products or services you have requested
- Legitimate interests — to operate and improve our business, website, and communications
- Legal obligation — to comply with applicable South African laws and regulations
- Consent — where you have specifically given us permission to contact you for marketing purposes
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, such as:
- Courier and logistics companies for product delivery
- Email and communication service providers
- Website hosting and IT service providers
All service providers are required to handle your personal information in accordance with POPIA and our data protection standards.
5.2 Legal Requirements
We may disclose your personal information if required to do so by law, or in response to a valid request from a public authority such as a court or government agency.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and ensure your information remains protected.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyse website traffic and usage patterns
- Improve website performance and functionality
You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
We do not use cookies to collect personally identifiable information without your knowledge or consent.
7. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Customer order records are retained for a minimum of 5 years for accounting and tax compliance purposes
- General enquiry and communication records are retained for up to 3 years
- Website usage data collected via cookies may be retained for up to 12 months
Once your personal information is no longer required, we will securely delete or anonymise it.
8. Security of Your Information
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration, or destruction. These measures include:
- Secure website hosting with SSL/TLS encryption
- Restricted access to personal information on a need-to-know basis
- Regular review of our data protection practices
- Secure storage of physical and digital records
While we take every reasonable precaution to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.
9. Your Rights Under POPIA
As a data subject under POPIA, you have the following rights regarding your personal information:
9.1 Right to Access
You have the right to request a copy of the personal information we hold about you.
9.2 Right to Correction
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
9.3 Right to Deletion
You have the right to request that we delete your personal information, subject to certain legal exceptions.
9.4 Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes at any time.
9.5 Right to Withdraw Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal.
9.6 Right to Lodge a Complaint
If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: inforeg@justice.gov.za
Phone: +27 (0)10 023 5207
To exercise any of your rights, please contact us using the details provided in Section 12 of this policy.
10. Direct Marketing
We will only send you marketing communications if you have explicitly opted in to receive them. Each marketing communication we send will include an easy way for you to unsubscribe or opt out.
To opt out of receiving marketing communications, you may:
- Click the unsubscribe link in any marketing email
- Contact us directly at sales@goodlifemed.co.za
- Send us a WhatsApp message requesting removal from our mailing list
We will process your opt-out request promptly and within a reasonable timeframe.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms such as Facebook. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.
12. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this document.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Goodlife Medical Technology
13 Ditshomo Street, Lotus Gardens
Pretoria, 0025, South Africa
Email: sales@goodlifemed.co.za
Phone: +27 61 589 2859
WhatsApp: 061 589 2859
Website: www.goodlifemedicaltechnology.co.za
Business Hours: Monday to Friday, 8:00 AM – 4:00 PM | Saturday, 9:00 AM – 1:00 PM
Goodlife Medical Technology is committed to protecting your personal information in compliance with POPIA, Act 4 of 2013.
